I bought a Jenco microscope model BC-2A1 which comes with an USB camera. I send various emails to customer service to see if I could get the software driver for the camera. After 4 emails they finally answer me telling me that they will locate the driver from their distributor and send it to me. The manager told me to stop sending emails that they will take care of the problem. After almost two months, I haven't received any emails or calls from them. Most camera companies have their camera driver on their webpage for download, not Jenco International. Without the driver their $1000 camera will not function. I have asked many times for the driver and they refuse to help me. I even told them that I will pay for the driver if there was any fee. This company has the worst customer service in the world. I can't imagine why a company that sell $15,000 microscope will not help a customer that put their trust in their product. I just need them to send me the software driver so I can use my camera.
