MicroCare Wins “Service Excellence”
Award from Circuits Assembly
at APEX 2016
MicroCare Corp. is pleased to announce it has been honored with the 2016 Service
Excellence Award sponsored by North American technical journal, Circuits Assembly.
MicroCare won in the category of “Cleaning, Processing or Materials.” The award was
presented to MicroCare at the IPC Apex Expo in Las Vegas.
The Award was accepted by the Dan Sinclair, MicroCare National Sales Manager. "This
award acknowledges that it takes a strong team to deliver quality customer service," he said.
“From the team in our factory, to the service coordinators who process the orders and the
warehouse team that picks and ships, every single one of them strives to do it perfectly, first
time and every time.”
Sponsored by Circuits Assembly , the “Service Excellence Award for Electronics
Manufacturing Services Providers and Suppliers” honors companies that excel at customer
service. The program allows participants to
compare their performance to their peers in
Photo, Right: Dan Sinclair (right) accepts the Service
Excellence Award from UP Media/Circuits Assembly
Editor-in-Chief Mike Buetow.
This Award is unique in that it collects survey
opinions of clients of each candidate company.
The survey scrutinizes company performance
across five performance parameters: dependability, quality/accuracy, responsiveness,
product technology, and value. The results of the survey are independently tabulated,
which makes the Award all the more significant.
MicroCare delivered outstanding customer service in 2015, according to the survey results.
MicroCare scored an average of 6.67 points on a scale of 1-7. Client comments included
such plaudits as “They are responsive and follow-up on details” and “I have never had one
MicroCare Wins Customer Service Award at APEX 2016 Page 2
595 John Downey Drive, New Britain CT 06051 USA
Tel: +860.827.0626 On the web: www.MicroCare.com Email: TechSupport@MicroCare.com
“MicroCare” and the MicroCare logo are registered trademarks of MicroCare Corp.
quality issue with a MicroCare product.” Another client reported, “[MicroCare] is acutely
attentive to our needs.”
Tom Tattersall, MicroCare Chief Operating Officer, stated that MicroCare will incorporate the
client feedback into the company’s continuous improvement program.
“There is nothing more important at MicroCare than pleasing our clients,” he said. “Our
emphasis on quality and service flows through the entire organization. Customer service isn’t
a department at MicroCare, it’s a way of life.”
Entrants with the highest ratings are honored at an awards ceremony held at the IPC Apex
Expo. Each year, Circuits Assembly also donates a portion of the proceeds from participants'
entry fees to the SMTA's Charles Hutchins Educational Grant. To date, $84,000 has been
MicroCare products are available from authorized MicroCare distributors around the globe.
For more details, click through to www.microcare.com.
For further information contact:
MICROCARE CORP. (Global Headquarters)
595 John Downey Drive
New Britain, CT 06051 USA
Tel: +1 (860) 827-0626
Fax: +1 (860) 827-8105
In North America, dial (800) 638-0125
MICROCARE EUROPE bvba
Cargovil-Vilvoorde, B-1804 Belgium
Tel: +32 2 251 95 05
On the web: www.MicroCare.com
MICROCARE ASIA PTE. LTD.
102E, Pasir Panjang Road #03-01,
Citilink Warehouse Complex
Tel: +65 6271 0182
Fax: +65 6512 5068
Since 1983, MicroCare Corporation has been the leading manufacturer of cost-effective,
environmentally-progressive fluids and tools used for precision cleaning, coating and
lubrication. These products are supplied to a wide variety of industries such as electronics,
metal finishing, transportation, photonics, medical devices and aerospace with a goal of helping
clients improve their own products, their quality and their processes. MicroCare also features
the industry’s leading product stewardship program, helping companies to be certain they are
using these products properly, safely and economically.
MicroCare Corporation has an ISO 9001-2008 registered quality system and is continually
improving and expanding its innovative range of products ensuring it is the favoured choice
globally. MicroCare Corporation includes the MicroCare®, Sticklers® and MicroCare Medical™
among its many brands.