MicroCare Wins "Service Excellence" Award from Circuits Assembly at APEX 2016

Press Release from MicroCare Corp

MicroCare Wins “Service Excellence”

 

Award from Circuits Assembly

 

at APEX 2016

 

 

 

 

MicroCare Corp. is pleased to announce it has been honored with the 2016 Service

 

 

 

Excellence Award sponsored by North American technical journal, Circuits Assembly.

 

 

 

MicroCare won in the category of “Cleaning, Processing or Materials.” The award was

 

presented to MicroCare at the IPC Apex Expo in Las Vegas.

 

The Award was accepted by the Dan Sinclair, MicroCare National Sales Manager. "This

 

award acknowledges that it takes a strong team to deliver quality customer service," he said.

 

“From the team in our factory, to the service coordinators who process the orders and the

 

warehouse team that picks and ships, every single one of them strives to do it perfectly, first

 

time and every time.”

 

 

 

Sponsored by Circuits Assembly , the “Service Excellence Award for Electronics

 

 

 

Manufacturing Services Providers and Suppliers” honors companies that excel at customer

 

service. The program allows participants to

 

compare their performance to their peers in

 

customer satisfaction.

 

 

Photo, Right: Dan Sinclair (right) accepts the Service

 

Excellence Award from UP Media/Circuits Assembly

 

Editor-in-Chief Mike Buetow.

 

 

 

This Award is unique in that it collects survey

 

opinions of clients of each candidate company.

 

The survey scrutinizes company performance

 

across five performance parameters: dependability, quality/accuracy, responsiveness,

 

product technology, and value. The results of the survey are independently tabulated,

 

which makes the Award all the more significant.

 

MicroCare delivered outstanding customer service in 2015, according to the survey results.

 

MicroCare scored an average of 6.67 points on a scale of 1-7. Client comments included

 

such plaudits as “They are responsive and follow-up on details” and “I have never had one

 

 

MicroCare Wins Customer Service Award at APEX 2016 Page 2

 

 

MICROCARE CORPORATION

 

 

595 John Downey Drive, New Britain CT 06051 USA

 

Tel: +860.827.0626 On the web: www.MicroCare.com Email: TechSupport@MicroCare.com

 

 

“MicroCare” and the MicroCare logo are registered trademarks of MicroCare Corp.

 

 

 

quality issue with a MicroCare product.” Another client reported, “[MicroCare] is acutely

 

attentive to our needs.”

 

Tom Tattersall, MicroCare Chief Operating Officer, stated that MicroCare will incorporate the

 

client feedback into the company’s continuous improvement program.

 

“There is nothing more important at MicroCare than pleasing our clients,” he said. “Our

 

emphasis on quality and service flows through the entire organization. Customer service isn’t

 

a department at MicroCare, it’s a way of life.”

 

Entrants with the highest ratings are honored at an awards ceremony held at the IPC Apex

 

 

 

Expo. Each year, Circuits Assembly also donates a portion of the proceeds from participants'

 

 

 

entry fees to the SMTA's Charles Hutchins Educational Grant. To date, $84,000 has been

 

awarded.

 

MicroCare products are available from authorized MicroCare distributors around the globe.

 

For more details, click through to www.microcare.com.

 

For further information contact:

 

MICROCARE CORP. (Global Headquarters)

 

 

 

595 John Downey Drive

 

New Britain, CT 06051 USA

 

Tel: +1 (860) 827-0626

 

Fax: +1 (860) 827-8105

 

In North America, dial (800) 638-0125

 

Email: MikeJ@MicroCare.com

 

 

MICROCARE EUROPE bvba

 

 

 

Havendoklaan 13d

 

Cargovil-Vilvoorde, B-1804 Belgium

 

Tel: +32 2 251 95 05

 

On the web: www.MicroCare.com

 

Email: EuroSales@MicroCare.com

 

 

MICROCARE ASIA PTE. LTD.

 

 

 

102E, Pasir Panjang Road #03-01,

 

Citilink Warehouse Complex

 

Singapore 118529

 

Tel: +65 6271 0182

 

Fax: +65 6512 5068

 

Email: JeraldChan@MicroCare.com

 

 

Editor’s notes:

 

 

 

 

Since 1983, MicroCare Corporation has been the leading manufacturer of cost-effective,

 

environmentally-progressive fluids and tools used for precision cleaning, coating and

 

lubrication. These products are supplied to a wide variety of industries such as electronics,

 

metal finishing, transportation, photonics, medical devices and aerospace with a goal of helping

 

clients improve their own products, their quality and their processes. MicroCare also features

 

the industry’s leading product stewardship program, helping companies to be certain they are

 

using these products properly, safely and economically.

 

MicroCare Corporation has an ISO 9001-2008 registered quality system and is continually

 

improving and expanding its innovative range of products ensuring it is the favoured choice

 

globally. MicroCare Corporation includes the MicroCare®, Sticklers® and MicroCare Medical™

 

among its many brands.